Get in Touch

Contact EmpireSHIP

Have a question about your order, a download issue, or need implementation help? Email us and we will get back to you within 48 business hours.

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Email Support

Send Us an Email

For order issues, download problems, product questions, refund requests, or anything else — email is our primary support channel. Include your order number or the email used at checkout for faster resolution.

📧 Business email coming soon — check back shortly

⏱ Response Times

Email SupportWithin 48 business hours

Business DaysMonday – Saturday

Download IssuesPrioritised — resolved same day

Billing DisputesResolved within 5–7 business days

Common Queries We Resolve Over Email

I paid but did not receive my download link
My download link has expired — can I get a new one?
I want to upgrade from Entry Pack to AI Suite or Ultimate Empire
The Anti-RTO Code — how do I implement a specific step?
I need help understanding the RTO Calculator
Bulk or team purchase enquiry
Partnership or reseller enquiry